Do you accept returns / refunds?Updated 10 months ago

Catnets will replace OR refund in full any products that arrive damaged or are faulty. You must notify us of any initial fault, damage or missing items within 7 days of receiving your order.

We can refund for change of mind or incorrect ordering within 7 days of receiving your order, however be aware that return shipping is at your expense.
• All products that have been cut to size (such as netting by-the-foot), are not able to be refunded.
• Portable Catios that have been unboxed but not assembled can be returned in their original packaging for a refund within 7 days of receiving your order. Assembled or otherwise used catios, are not able to be returned for a refund.

We have a customer first service mentality, so if you're not happy with your product or service for any reason contact us for assistance.

In a rare occurrence, replacement parts will be sent at no charge for any missing or faulty components.

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